At UndergarmentsHub, we believe in providing a shopping experience that is as comfortable and reliable as the products we offer. Customer satisfaction is extremely important to us, and we understand that sometimes a product might not fit as expected or may not fully meet your requirements. For such situations, we offer a flexible Exchange and Return Policy designed to ensure your complete peace of mind.

If for any reason you are not fully satisfied with your purchase, you may request an exchange or return within 3 to 5 days from the date of delivery. Whether you have received the wrong item, a damaged product, or simply found a sizing issue, we are here to resolve the matter with priority and care.

To initiate an exchange or return, please contact our customer support team as soon as possible with your order number, a brief explanation of the reason for return, and clear photos if the product is damaged or incorrect. Once we receive your request, our team will verify the information and guide you through the return process.

We request all returned items to be in their original condition — unused, unwashed, undamaged, and with all original tags, packaging, and accessories intact. Products that do not meet these conditions may not be eligible for exchange or return.

Due to the personal nature and hygiene standards of undergarments, we only accept returns or exchanges on such products if the item is received in a faulty, defective, or incorrect condition. We appreciate your understanding on this matter, as this policy is designed to protect all our valued customers.

Once your returned item is received and inspected at our facility, we will notify you about the approval or rejection of your request. If approved, we will proceed with either dispatching the exchanged item (based on availability) or issuing a refund via the original payment method.

Shipping costs for returning or exchanging items may be the responsibility of the customer unless the return is due to an error on our part, such as a defective or wrong product being delivered. In such cases, we will fully cover the return shipping charges.

Our aim is to make this process smooth and transparent so that your trust in UndergarmentsHub remains as strong as the quality we promise. We continuously work to improve our services and your feedback is always welcome to help us grow.

For any further questions regarding exchanges, returns, or the condition of your items, our customer care team is always available to assist you. Your comfort, convenience, and satisfaction are our top priorities.

Thank you for shopping with UndergarmentsHub — your trusted destination for style, comfort, and confidence.